Everything you do, do it right! Carlos Kasuga By Mariana Mancilla Amparán     Dressing a dark suit with a gray tie, Carlos Kasuga Osaka, founder and president of Yakult Mexico begins one of his lectures by saying, “to have a quality company, a family of quality, a quality institution, a country of quality, the first thing to do is to start with ourselves “and is that … in which way can we create change [...]

  Por Alejandra Araiza Andrade   El término mobbing se considera como una forma característica del estrés laboral y se define como una situación en la que una persona o grupo de personas ejercen una presión psicológica extrema, de forma sistemática (al menos una vez por semana) durante un tiempo prolongado (más de seis meses) sobre otra persona en el lugar de trabajo.     Este fenómeno comienza cuando la persona es criticada por la forma [...]

  By Alejandra Araiza Andrade   The term “mobbing” is seen as a characteristic way of work stress and is defined as a situation in which a person or group of people exercise extreme psychological pressure, regularly (at least once a week) for a long time (more than six months) on another person in the workplace.     This phenomenon begins when the person is criticized for how to do their job. At first, the [...]

  Por Lourdes Sánchez Zapata     Cuantas veces estamos en conversaciones en donde sólo oímos y no escuchamos. Escuchar genera interpretaciones, oír no genera nada, nuestro interlocutor simplemente es ignorado, no hay un acto consciente de involucramiento con lo que nos dice, ya sea porque estamos pensando en otras cosas o porque nos distraemos discerniendo que le vamos a contestar. La escucha es activa y tiene dos sentidos diferentes: interpretar lo que escuchamos, es decir, [...]

  By Lourdes Sanchez Zapata     How often, we are in conversations where we only hear and not listen. Listen generates interpretations, hear generates nothing,  our presenter simply is ignored, there is no conscious act of engagement with what he says, either because we are thinking about other things or because we are distracted thinking what we will answer. Listening is active and has two different senses: interpret what we hear, that is, give meaning, [...]